Pay Grade:  4140                              

Position Control:  3412   

Department:   Management Information Systems

Accountable To: Director of Management Information Systems           

FLSA Status:  Non-Exempt            

 

Creation/Revision Date:   July 10, 2019

 

Summary: Under direct supervision, this position is responsible for responding to client user’s calls for assistance with software, hardware and network problems.  Position responsibilities include answering the help line, diagnosing, analyzing and resolving software, hardware and network problems, documenting calls to include nature of problem and resolution.  This position is required to sustain a stationary position for prolonged periods. 

 

Essential Functions:

 

 

Required Qualifications:

 

To be eligible for this position, an applicant must meet the following required qualifications.  Verification of these required qualifications is necessary.

 

 

Preferred Qualifications:

 

It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position.

 

 

Knowledge and Skills Required:

 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications for this job description are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Skills required, but not limited to, for this position include:

 

 

 

Physical Requirements: 

 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.  The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

 

Working Conditions: 

 

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.  The noise level in the work environment is usually quiet.