Pay Grade:                          4383

Position Control:                3408

Department:                        Management Information Systems

Accountable To:                 Systems Support Supervisor

FLSA Status:                       Non-exempt        

 

 

Summary:

 

Under general supervision, the incumbent(s) handles all processes, and responsibilities of a Field Technican.  The incumbent(s) will work with the Systems Support Supervisor in processing vendor orders, processing warranty issues, and future decisions regarding new equipment. This position will also be primarily responsible for building software and operating system images. The Senior Field Technician will also assist other field technicians at any of the schools whenever necessary. The incumbent(s) sets up computer hardware and installs software applications, troubleshoots and repairs computer-related problems, and repairs audio and visual equipment.  Incumbent(s) travels to various sites and determines whether set up, installation, and repairs can be performed at user site or at the systems support workstation.   Incumbent(s) provides user support by responding to inquiries, maintaining pleasant and supportive service, and following up to ensure user satisfaction.

 

Essential Functions:

• Sets up computer hardware and installs software applications.  Ensures set up and installation performs appropriately.  Troubleshoots and repairs computer problems including hardware and software applications.  Determines whether problem is software or hardware related and performs repairs.

• Responsible for monitoring the cleanliness of the tech room, monitoring supply levels of the tech room, coordinating the pickup of disposal/retirement items, coordinating with the field technicians the deployment of items delivered.

• Repairs audio and visual equipment and other technology-related peripherals to include, but not limited to, overheads, film projectors, record players, radios, laminators, televisions, laser players, compact disc players, printers, scanners, plotters, and modems. 

• Travels to various departments and schools to assist users by determining software and or hardware problems that were not correctable remotely or by the District’s help desk support.  Determines whether repairs must be completed on the site of machine or at the workstation.

• Answers user support inquiries and responds to issues related to software, hardware, integration, installation and network connectivity problems.  Analyzes and resolves problems using a variety of diagnostic techniques. 

• Sets up and configures PC Compatible and  Apple computers for application software and networking.  Determines software applications and hardware necessary for networking applications.

• Performs help desk duties including answering and responding to user’s calls for assistance with software, hardware, and network problems.  Diagnoses, analyzes, and resolves software, hardware and network problems.  Documents the nature of all calls including reporting the problem and the resolution. 

• Performs other duties as required.

 

Required Qualifications:

 

To be eligible for this position, an applicant must meet the following required qualifications.  Verification of these required qualifications is necessary.

• High School diploma or equivalent (G.E.D.) prior to being hired;
• One year of computer support or related experience;
• Valid Arizona Department of Transportation Driver’s License.

Preferred Qualifications:

It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position.

• Associate’s degree in Computer Information Systems or related field;
• Valid MCSE certification;
• Valid A+ certification;
• Proficiency in both English and Spanish Language.

Knowledge and Skills Required:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications for this job description are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

 

Skills required, but not limited to, for this position include:

• Using Windows and Macintosh operating systems;
• Performing basic electronic repairs;
• Setting up computer hardware and using computer software applications;
• Understanding memory management and basic input/output operations;
• Knowing basic networking principles;
• Applying troubleshooting techniques;
• Demonstrating effective customer support;
• Engaging and encouraging communication skills while interacting with supervisors, staff, students, etc. to exchange information.

Physical Requirements:

 

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to stand.  The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must frequently lift and/or move up to 100 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

 

Working Conditions:

 

The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly exposed to risk of electrical shock.  The employee is frequently exposed to moving mechanical parts and extreme heat.  The employee is occasionally exposed to high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; and risk of radiation.  The noise level in the work environment is usually moderate.